Delivery and Returns

ARTICLE 1- SELLER

Title: Mountain Labs Teknoloji A.Ş. Hereinafter referred to as SELLER.

Address: Muallimköy mah. Deniz cd. No:143/8 Bilişim Vadisi Gebze/Kocaeli

Phone: +90 (262) 754 14 14

E-mail: info@mountainlabs.io

ARTICLE 2- SUBJECT

The subject of this contract is the determination of the rights and obligations of the parties in accordance with the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on the Application Principles and Procedures of Distance Contracts regarding the sale and delivery of the product whose characteristics and sales price are specified below, which the CONSUMER ordered electronically from the SELLER's "https://www.mountainlabs.io" website.

ARTICLE 3- PRODUCT SUBJECT TO CONTRACT

Type and kind of products, Quantity, Brand/Model, Color, Sales Price are as specified on the website.

ARTICLE 4- GENERAL PROVISIONS

4.1- CONSUMER declares that he/she has read and is informed about the basic characteristics, sales price and payment method of the product(s) subject to the contract on the SELLER website and preliminary information regarding delivery and has given the necessary confirmation electronically.

4.2- The material product subject to the contract is delivered to the CONSUMER or the person/organization at the address indicated by the CONSUMER within the period specified in the preliminary information on the website, depending on the distance of the CONSUMER's place of residence, provided that it does not exceed the legal 30-day period for each product.

4.3- The virtual/software product subject to the contract can be used electronically on the SELLER website under the membership opened in the name of the CONSUMER for each product, provided that the legal 30-day period does not exceed, or it is delivered to the CONSUMER via the link specified in the registered e-mail address. Physical delivery is not provided for this type of product.

4.4- The SELLER is responsible for the delivery of the virtual/software product subject to the contract in accordance with the qualifications specified in the order, together with the user manual(s), if any.

4.5- For the delivery of the product subject to the contract, the signed copy of this contract must be delivered to the SELLER or the CONSUMER must receive approval electronically based on the approval e-mail sent by the CONSUMER electronically via the SELLER website or to the CONSUMER's registered e-mail address, and the price must be paid using the payment method preferred by the CONSUMER. If the product price is not paid for any reason or is cancelled in the bank records, the SELLER is deemed to be relieved of the obligation to deliver the product.

4.6- If the relevant bank or financial institution does not pay the product price to the SELLER due to the unauthorized or illegal use of the CONSUMER's credit card by unauthorized persons for reasons not caused by the CONSUMER's fault after the delivery of the product, the CONSUMER is required to return the tangible product to the SELLER within 3 days, provided that it has been delivered to him/her. If the product is virtual/software, the SELLER has the right to immediately cancel the activation of the license key. In this case, the shipping costs for the tangible products belong to the CONSUMER.

4.7- If the SELLER cannot deliver the product subject to the contract within the due date due to force majeure or extraordinary circumstances such as adverse weather conditions or interruption of transportation that prevent the shipping of tangible products, the SELLER is obliged to notify the CONSUMER of the situation. In this case, the CONSUMER may exercise one of the following rights: cancellation of the order, replacement of the contractual product with a similar one, if any, and/or postponement of the delivery period until the obstacle is eliminated. If the CONSUMER cancels the order, the amount paid shall be paid to the CONSUMER in cash and in a lump sum within 15 days.

4.8- Persons under the age of 18 cannot shop from the SELLER.

4.9- The SELLER is not responsible for price errors resulting from typesetting and system errors.

4.10- The SELLER has the right to change and cancel the content, scope and features of all products it sells on its website.

4.11- In the event that the order is placed, the BUYER is deemed to have accepted all the terms of this contract.

ARTICLE 5- RIGHT OF WITHDRAWAL

The CONSUMER has the right of withdrawal for tangible products within 7 days from the delivery of the contractual product/s to the person/institution at the address indicated by the CONSUMER. In order to exercise the right of withdrawal, it is required that the SELLER is notified by fax, e-mail or telephone within this period and that the product has not been used within the framework of the provisions of Article 6. In case of exercise of this right, it is mandatory to return the cargo delivery report stating that the tangible product delivered to a 3rd party or CONSUMER was sent to the SELLER and the original invoice. For tangible products, the product price is paid to the CONSUMER within 15 days following the receipt of these documents. The cargo cost of the tangible product returned due to the right of withdrawal is covered by the CONSUMER. The return transaction will not be carried out without the presentation of the original invoice.

ARTICLE 6- PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED

The right of withdrawal cannot be used for products, services, modules, single-use products, domain names, copyable software and programs, consumables, products that deteriorate quickly or have expired, and products offered as services that cannot be returned due to their nature.

ARTICLE 7- 7- DAY RETURN POLICY

According to the 7-day return policy applied by the SELLER within the scope of the campaign, the CUSTOMER has the right to return the system. This 7-day return policy is not valid when the SELLER does not apply a return campaign. It only covers users who purchased during the campaign. If the CUSTOMER included in the campaign has purchased the domain name from the SELLER free of charge, in case he/she wants to use the 7-day return right;

The tax bracket of the submitted amount is deducted and the remaining amount is returned to the customer within 7 days.

The 7-day return policy only covers Mountain Labs Teknoloji A.Ş license usage. Additional services (including additional modules and services) received outside of the license are not included in the return process. In case one of the promotional or campaign products is returned, the promotional terms are eliminated. Websites that have received visitors through advertising or promotion are not included in the return scope.

A deduction is applied to the non-promotional price for the product that cannot be returned. Details about our return policy are also provided in the Sales Agreement.

ARTICLE 8- AUTHORIZED COURT

In the implementation of this agreement, Consumer Arbitration Committees and Consumer Courts in the SELLER's place of residence are authorized up to the value declared by the Ministry of Industry and Trade.